Payment & Claims
Insurance & Corporate Coverage
We work directly with major insurers so treatment is one less thing to worry about — cashless direct billing is available across our clinics.
Direct Billing Available
Select Partners
Claims Support
Documentation Provided
11 Clinics Island-Wide
Cashless Billing at Select Clinics
Our Partners
We are an accredited provider for the following insurance and managed care panels.
Cashless direct billing service is subject to your insurance membership terms and conditions.
Kindly contact your clinic to confirm eligibility beforehand.
National Support
Government Health Schemes
As a registered healthcare provider, we accept national schemes to help make care more accessible.
CHAS Card
Accepted at all 11 clinics for eligible Singaporeans.
Medisave Claims
Applicable for eligible physiotherapy and podiatry treatments.
CDC Vouchers
Accepted at our Yishun, Kovan and Woodlands branches.
Baby Bonus (NETS)
Pay for your child's treatment with the Baby Bonus NETS card — available at our Katong branch (Women and Children Centre) only.
How to Claim Your Treatment
The same process described in our FAQs below, as three simple steps.
Check your referral requirement
Some insurers require a referral letter from a GP or specialist before approving your claim. Check your policy, or ask us when you book.
Bring your documentation
Bring your insurance or corporate card to the clinic. Where we're on your insurer's panel, we can help verify your benefits and coverage.
Receipt and claim support
We provide the invoice and medical report needed for your claim, and can help prepare the clinical portions of your claim forms.
Unsure about your coverage?
Our administrative team is here to help you navigate your insurance requirements.
WhatsApp Your Nearest ClinicMessage the clinic you plan to visit — find your nearest location and its WhatsApp number on our locations page.
Frequently Asked Questions
It depends on your insurance provider and plan. Some insurers may require a referral letter from a general practitioner or specialist before approving your claim. We recommend checking directly with your insurance provider or contacting us for assistance.
You can confirm your coverage by contacting your insurance provider directly. Alternatively, if we are on your insurer's panel, we can help verify your benefits and coverage details before starting treatment.
To file a claim, you'll need to submit an invoice, a medical report (if necessary), and any referral letters required by your insurer. Our team can assist with preparing the relevant documents to make the claims process as smooth as possible.
Follow-up consultations are generally covered if they fall within the scope of your insurance plan and are medically necessary. Coverage can vary by provider, so we recommend confirming with your insurer or checking your policy details.
Some insurance plans cover custom orthotics and insoles, especially if prescribed by a registered podiatrist. Please check your policy details or consult with your insurance provider for confirmation.
No, ingrown toenail surgery is not covered under most Integrated Shield Plans in Singapore as it is considered an outpatient procedure and does not require hospitalization. However, other insurance plans might offer coverage depending on your policy. We recommend checking with your insurer for more details.
This depends on your insurance provider and coverage. If your insurer offers direct billing and we're on their panel, we can handle the claims directly. Otherwise, you may need to pay upfront and submit a claim for reimbursement.
Still have insurance questions?
Message the clinic you plan to visit directly on WhatsApp — find your nearest location and its contact details on our locations page.
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