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Frequently Asked Questions

Yes. An appointment is needed to ensure that all patients are given proper medical attention. Generally, you should be able to get an appointment within 2 days of contacting us, and, in urgent cases within the day.

No, a medical referral is not needed, although many of our patients are referred by their family doctors and/or other specialists. Simply call any of our convenient locations to make an appointment.

Depending on the complexity of the condition, each session will usually take 45 to 60 minutes. During the first session, our physiotherapist or podiatrist will conduct a thorough and accurate examination of a patient’s condition before providing a detailed explanation on the cause, implications and recovery expectations.

Here is how you can help us make a more accurate diagnosis: Before your visit: – Make a list of your symptoms and questions. – Make a list of all medications and any previous surgeries. – Bring along relevant medical records and laboratory test reports from other doctors or hospitals, including X-rays, MRI’s and lab results. – If your problem involves walking and or exercises, do bring your walking or exercise shoes to the appointment. – Bring along shorts which may be required for gait assessment. During your visit: – Go over your list of questions. If you do not understand an answer provided by your physiotherapist or podiatrist, feel free to clarify for further explanation. – Discuss your symptoms and any recent changes you may have noticed. – Your physiotherapist or podiatrist will present to you various treatment options and develop a personalized management programme.

Generally all treatments are painless.

We accept Cash, NETS, Visa, MasterCard and Baby Bonus NETS card.

We regret to inform that we no longer provide direct billing for Aetna International, MSH International, BUPA and other insurance providers. Although direct billing is not available, we will do our utmost to assist you to make easy claims by providing necessary medical documentation.

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